Store Policy
Customer Care
At Quench by Quan, your satisfaction and scalp health come first. If you have questions about a product, your order, or need help choosing the right items, we’re here to help.
We’re honored to be part of your hair care journey. Please review the policies below to ensure a smooth and confident shopping experience with us.
Privacy & Safety
Your personal information is always handled with care. Quench by Quan does not sell or share your data with third parties. Any information collected—such as name, email, or address—is used strictly for order processing, shipping, or customer service.
Payment information is encrypted and processed securely through our checkout platform.
Product Safety & Ingredients
All Quench by Quan products are handcrafted with high-quality, scalp-friendly ingredients. Each formulation is designed with care to support hydration, growth, and scalp balance.
Before full use, we recommend performing a patch test to ensure no allergic reaction occurs. If irritation occurs, discontinue use and consult a healthcare professional.
For external use only. Keep products out of reach of children and store in a cool, dry place.
Returns & Exchanges
Due to the personal and hygienic nature of our products, all sales are final. We do not accept returns or exchanges.
If you receive a product that is damaged or incorrect, please email quenchbyquan@gmail.com within 3 days of delivery with your order number and clear photos. We will gladly assist you with a replacement or resolution.
Cancellations & Changes
Orders cannot be canceled, changed, or combined once submitted. Please review all items and details before checking out.
Order Processing
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All orders are processed within 2–3 business days (excluding weekends and holidays).
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You will receive a confirmation email once your order has shipped, along with tracking details.
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Please double-check your shipping address. We are not responsible for delays or losses due to incorrect information.
Payment Methods
We accept major credit/debit cards and secure digital payments.
All prices are listed in USD and are subject to change without notice.
Discounts and promo codes cannot be applied to past orders.